TO ENSURE YOU HAVE A CLEAR PICTURE OF HOW WE’LL BE WORKING TOGETHER TO GET THE BEST RESULTS POSSIBLE, BELOW ARE THE TERMS & CONDITIONS AND POLICY AND PROCEDURE FOR CASSANDRA SWAN INTERIORS.

COMMUNICATION

Our business hours are Monday to Friday 9am to 5pm. 

I can be away from my desk from time to time visiting clients and suppliers but will endeavour to answer any messages and emails within 24 hours.

To provide the best possible service it is best to reach me on email so I can respond accordingly with my thoughts and ideas.  Email is best to make sure we have all the correct information and a record of our communications.  Any emails sent over the weekend will normally be responded to on Monday.  However, if you need an immediate answer please phone and leave a voice message if not answered.  

INVOICING AND PAYMENT

INITIAL CONSULTATION


The initial consultation fee is $90+GST - this working appointment is usually 90 minutes long where we discuss your brief and determine the scope of work. At this meeting we supply you with valuable information, providing you with clarity and direction for your project. 

SCOPE OF WORKS

Once we have agreed on a full scope of work, I will price up based on the number of hours we estimate it will take to complete the agreed deliverables for your project. The number of hours estimated will be the amount of time to complete all the required tasks based on my experience. I will track the hours spent working on your project and will update you as we progress. Once you have chosen to work with Cassandra Swan Interiors, 50% deposit is required at the start of the project, with the balance due at with the presented requirements for a project. If the project takes considerably longer, then progress payments may need to be arranged. If the scope of work changes or if anything arises outside of the agreed scope, I will discuss this with you and charge additionally at our standard hourly rate discussed at the time of the initial consultation.

ADDITIONAL TIME CHARGED
All meetings after the initial consult are charged at our standard hourly rate. These include all meetings with you the client, visits with you to suppliers, site visits, and collaborations/meetings with architects, cabinet makers, contractors, and tradespeople.

We also charge a 5% project management rate for overseeing any custom work including furniture, cushions, and window treatments.

HOURLY RATE
If you choose to work with us on an hourly basis when needed, this rate is discussed prior to commencement of work and time spent on your job will be invoiced weekly on a Friday, due for payment within 7 days.

PRODUCT
For any purchases ordered through my suppliers, full payment is required before the order is placed. An invoice will be provided upon acceptance of the quote via email.  

All prices quoted are exclusive of GST, unless otherwise stated.  

MILEAGE
For any meetings or site visits outside of the immediate catchment area of the Taupo Township, Acacia Bay, Wharewaka and Kinloch we will charge the current IRD rate.

PAYMENT
All payments are due within 7 days from the date of invoice.

THIRD PARTY SERVICES AND MATERIALS

If you decide to work with a tradesperson or supplier based on our referral (for example an electrician, kitchen manufacturer, carpet supplier) you will need to contract directly with that supplier/tradesperson and the workings of that relationship will be entirely separate from the relationship with Cassandra Swan Interiors.

PHOTOS OF THE PROJECT

We would be so grateful if you would allow us to arrange photography of the finished project. We often use these photographs and our own informal “in progress” photos for our website and social media.  Please let us know if this is not acceptable.  

 

Details and the location of your project will remain confidential.

Your personal details will not be shared with any third party, aside from the purchase or ordering of products for your project.   

We look forward to working with you on your project! 

By confirming that you wish to move to the next stage of your project, you agree to accept the Terms & Conditions set out below which shall apply throughout the project.